Contact Us

Welcome to ARCHIZIA

At ARCHIZIA, we are committed to providing thoughtful, reliable, and professional customer support throughout your shopping experience.

Whether you need assistance with product information, order status, shipping, returns, damaged or incorrect items, or general questions about our crystal art collection, our customer care team is here to provide guidance and support.

For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through our official support channel below.

1. Customer Support by Email

Email: service@archizia.com

Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number whenever possible.

For product-related questions, please include:

  • Product name
  • Order number, if applicable
  • A brief description of your question or concern
  • Clear photos, where relevant
  • A short video if the request relates to product condition, craftsmanship details, packaging, or any visible issue

Providing these details will help us better understand your request and provide a more efficient solution.

2. Customer Support Hours

Customer Support Email:
service@archizia.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)

Messages received outside regular support hours will be reviewed during the next available business period.

Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.

3. Orders, Shipping & After-Sales Support

Our support team can assist with:

  • Order status and tracking
  • Shipping and delivery inquiries
  • Product information
  • Product care and usage guidance
  • Damaged, defective, incorrect, or incomplete orders
  • Returns and after-sales inquiries
  • Product materials and specifications
  • Business and wholesale partnership inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product, packaging, and any affected parts. This will allow our team to review the situation and provide appropriate assistance.

4. Product Support

ARCHIZIA specializes in refined crystal art pieces, offering a curated collection including K9 Crystal Balls, Gem Spheres, and Art Spheres designed to bring elegance, beauty, and artistic character to personal spaces.

If you need assistance with a product, our customer care team can help with questions regarding:

  • Product dimensions
  • Crystal materials and craftsmanship details
  • Design features and artistic elements
  • Product care recommendations
  • Display and placement suggestions
  • Included accessories
  • Product variations
  • General product inquiries

Because each crystal piece may feature unique characteristics, please include the product name or order details when contacting us.

5. Business & Wholesale Inquiries

ARCHIZIA welcomes inquiries from retailers, distributors, collectors, interior design businesses, and other potential partners.

For wholesale, distribution, bulk purchasing, or commercial opportunities, please contact:

Email: service@archizia.com

Please use one of the following email subjects:

  • Subject: Business Inquiry
  • Subject: Wholesale Inquiry

If possible, please include:

  • Company name
  • Market or region
  • Expected order volume
  • A brief description of your inquiry

6. Corporate Information

Brand: ARCHIZIA

Website: archizia.com

Legal Entity:
Harbin Mengzhu Technology Co., Ltd.

Registered Address:
Room 3, 3rd Floor, Unit 3, Building C13, No. 565 Gongnong Street,
Daoli District, Harbin City, Heilongjiang Province, China

Unified Social Credit Code:
91230102MAEDRM8K6P

Customer Support Email:
service@archizia.com

archizia.com is owned and operated by Harbin Mengzhu Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

We're Here to Help

From selecting the perfect crystal piece to receiving and enjoying your order, ARCHIZIA is dedicated to creating a clear, reliable, and refined shopping experience.

If you have any questions, please contact us at:

Email: service@archizia.com

Thank you for choosing ARCHIZIA.

ARCHIZIA — Timeless Crystal Art for Refined Spaces.